EXCHANGE / RETURN POLICY

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EXCHANGE / RETURN POLICY
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- To be eligible to exchange your item(s), your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
- Item(s) must not be washed, altered or worn with all the tags and packaging in tact
- Item(s) can be exchanged for different size with the same colour and design only
- Item(s) can only be exchanged if there is/are any defect(s) by SHALS
- Item(s) must be posted in (7) days upon receiving local delivery and ten (10) days upon receiving overseas delivery.
- Item(s) will only be exchanged subject to stock availability 
- All exchanged items will be processed within 5 working days upon item received
- Sale and discounted item(s) purchased through online cannot be exchanged unless the item(s) were delivered faulty
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REFUNDS (if applicable)
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- Can only be refunded if the item(s) that you purchased is/are not available for exchange
- Item(s) must be posted in 7 days upon receiving local delivery and 10 days after receiving overseas delivery.
- Refund will be banked in within 5 working days
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LATE AND MISSING REFUNDS (if applicable)
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If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shals.kualalumpur@gmail.com.
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SALE AND PROMOTIONAL ITEMS (if applicable)
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- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: 
UOA BUSINESS PARK,
LOT 9-3A, JALAN PENGATURCARA,
SAUJANA, 40150 SHAH ALAM, SELANGOR
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SHIPPING COSTS
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You will be responsible for paying for your own shipping costs for returning your item, unless items were received faulty from our side. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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