EXCHANGE / RETURN POLICY
- To be eligible to exchange your item(s), your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
- Item(s) must not be washed, altered or worn with all the tags and packaging in tact
- Item(s) can be exchanged for different size with the same colour and design only
- Item(s) can only be exchanged if there is/are any defect(s) by SHALS
- Item(s) must be posted in (7) days upon receiving local delivery and ten (10) days upon receiving overseas delivery.
- Item(s) will only be exchanged subject to stock availability
- All exchanged items will be processed within 5 working days upon item received
- Sale and discounted item(s) purchased through online cannot be exchanged unless the item(s) were delivered faulty
REFUNDS (if applicable)
- Can only be refunded if the item(s) that you purchased is/are not available for exchange
- Item(s) must be posted in 7 days upon receiving local delivery and 10 days after receiving overseas delivery.
- Refund will be banked in within 5 working days
LATE AND MISSING REFUNDS (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SALE AND PROMOTIONAL ITEMS (if applicable)
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- To return your product, you should mail your product to:
D-1-1 BLOCK D ,
PUSAT KOMERSIAL PARKLANE,
JALAN SS7/26 , 47301 KELANA JAYA ,
- You will be responsible for paying for your own shipping costs for returning your item, unless items were received faulty from our side.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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