SUPPORT

PAYMENT 

PAYMENT METHODS

The order amount will be deducted  from your account as soon as your order has been placed. 

The following payments are accepted:

CREDIT CARD

You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment will be debited from your card once you place the order.

PAYMENT APPS

You can pay via Paypal, Apple pay (mobile) and Android pay (mobile).This means that no banking information regarding the Customer transits via the www.shals.com.my website.Payment is therefore secure by the partners in charge of managing financial transactions. The order will then be recorded and validated on acceptance of the payment by the banking service.

RELY-PAY LATER

If you’re Malaysian or if you have a Malaysia issued credit or debit card and above 21 years old. You can pay via Rely-Pay Later. Rely-Pay Later is a service that enables you to get your purchase now and pay for them in 4 interest-free payments, due every two weeks.

For more information visit https://support.rely.sg/hc/en-my


ORDERS & SHIPPING

FIRST TIME ORDER : POLICY

To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

ORDER STATUS

All orders are shipped with NinjaVan or Aramex and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.

Alternatively, you can refer to the “View your orders” section from  your account to get general information on your order.

CHANGING OR CANCELLING YOUR ORDER 

Once payment has been made you are unable to cancel your purchase nor receive a full refund. SHALS has no return policy unless there are noticeable defects on our end : you have 7 days from when your order is delivered to ship/postmark it back to our HQ for returns or exchange.

Please notify us in writing as set out below that you are exercising this right of changing no later than 7 working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.

To exercise this right of cancellation:

Contact us by email at hello@shals.com.my OR contact us at  + 60129796550

Follow the returns instructions as laid out in the Returns and Refund section of this site. If your goods are faulty, we will refund or exchange those goods through store credits or vouchers. 

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available
  • Difficulty in processing your payment information
  • Cannot ship to address provided
  • Duplicate order was placed

If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact us by email at hello@shals.com.my or by calling + 60129796550 for a recommendation.

FREE SHIPPING

SHALS offers free standard delivery on orders above RM250. Please note that free shipping will be applied to your order at checkout.

 

NINJA Standard

NINJA Express

West Malaysia 

2—4 business days 

none

East Malaysia

3—6 business days

None 


 

ARAMEX Standard

ARAMEX Express

International 

7—14 business days

 

 None 




Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.

Orders placed before 10:00 AM Malaysian Standard Time will be shipped the same day. During the sale period, the large amount of orders can result in longer delivery times. NinjaVan & Aramex usually operates between 9am—6pm on business days (excluding Saturday & Sunday) 

IMPORTANT INFO

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. We are unable to deliver to post office boxes. All orders are fully traceable through Ninjavan or Aramex for International Customers.

 

RETURNS & REFUNDS 

SHALS has no return policy unless there are noticeable defects on our end : you have 14 days from when your order is delivered to ship/postmark it back to our HQ for returns or exchange.

Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.), using the documents provided in the parcel. If you need any further information, you can send an email to hello@shals.com.my 

The Product(s) must be returned to:

D-1-1 Pusat Komersil Parklane Jalan ss 7/26 Kelana Jaya 47301 Petaling jaya, Selangor

Any parcel returned after the prescribed time frame shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender.

In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packaging, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.

SHALS cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

EXCHANGES

We accept exchange items for various reasons. The reasons are as below:

  • Item(s) can be exchanged for different size with the same colour & design 
  • Item(s) can be exchanged if there is/are noticeable defects upon delivery 
  • Item(s) will only be exchanged subject to stock availability

Exchanges that are not allowed are as follow: 

  • Item(s) that are washed,altered or worn 
  • Item(s) that are on sale (offline or online) unless the item(s) were delivered faulty
  • Change of mind, design, colour, or quantity

Item(s) must be exchanged within 7 days upon receiving local delivery and 10 days after receiving overseas delivery. In some cases, SHALS  will reimburse the amount spent through store credits or vouchers. Please provide us with your order ID along with proofs such as photos for us to assist you further. .

REFUNDS

SHALS has no refund policy and can only be refunded through store credits or vouchers if the item(s) that you purchased is/are faulty. 

Item(s) must be posted within 7 days upon receiving local delivery and 10 days after receiving overseas delivery.  Refunds will be banked within a maximum period of 14 days by bank transfer into the account used with the credit card bearing the Customer’s name.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

LATE AND MISSING REFUNDS (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted. 
  • If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shals.com.my

IMPORTANT INFO 

Item(s) must be returned to us in perfect condition accompanied by the return information label.

  • Make sure all products are exactly as you received them, with tag and seal still attached.
  • All shoes must be tried on a carpeted surface until you have decided to keep them.
  • All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product.
  • Please make sure to return tall products that come in their own box inside another solid carton box to not damage the original packaging.
  • Please send the package to: D-1-1 Pusat Komersil Parklane Jalan SS 7/26 Kelana Jaya 47301 Petaling Jaya, Selangor.

 

 

the importance of social proof